Brand Training Lead

About the job

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Brand Training Lead - QSR | £50,000 – £62,000 + Bonus | Field-Based (UK)

We're partnering exclusively with one of the UK's fastest-growing QSR brands to find a Brand Training Lead who can build their people function from the ground up.

This business is scaling fast. 6 sites today, 15 new openings in the next six months, and an international franchise programme already in motion. They need someone who can design, deliver, and scale a training system that keeps pace with that growth without compromising standards.

This isn't a manager who oversees from a distance. This is a hands-on builder who'll be on-site for opening weeks, in stores coaching managers, and at their desk designing the systems that make great training repeatable.

What the role involves

• Owning and delivering the full New Store Opening training programme across every new site personally
• Building crew, Shift Leader, ASM, and GM development pathways from scratch with clear milestones and progression criteria
• Creating and running a Certified In-Store Trainer programme to accredit high-potential crew for BAU onboarding at site level
• Blending digital learning delivery with practical in-store facilitation

The person we are looking for

• 3+ years in an L&D, brand trainer, or training manager role within QSR, fast casual, or multi-site hospitality
• Proven NSO delivery experience, you have been on the ground for new site openings and know what it takes
• Able to design training content from scratch including workbooks, digital modules, assessments, and facilitation guides
• Exceptional in-room presence, you can hold a crew of 20 at 7am on opening day and make them want to be there
• Commercially minded and self-directed, you understand training exists to drive operational performance and you manage your own workload without hand-holding

Bonus points for franchise training experience, a Level 3 AET qualification, or exposure to apprenticeship levy programmes.

What is on offer

• £50,000 – £62,000 depending on experience
• Performance bonus tied to training KPIs and opening targets
• 25 days holiday plus bank holidays
• Mileage reimbursement
• A clear progression path from Brand Training Lead to Head of Training to Director of L&D as the business scales

This role suits someone who wants to build something from scratch inside a brand that is genuinely going places. If you have delivered NSO programmes, built training infrastructure, or helped a scaling QSR brand grow without losing its standards, I would love to hear from you.

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